Your Satisfaction is our Priority
Replacement Policy
At Vaslika, every product is carefully inspected before dispatch. However, in the unlikely event that you receive a damaged, defective, or incorrect product, you may request a replacement subject to the terms below.
Eligibility for Replacement
A replacement may be requested only if:
- The product received has a manufacturing defect.
- The product was damaged during transit.
- The product received is different from the product or size ordered.
- An item is missing from the order.
Replacement requests due to a change of mind, dislike of colour/design, or other personal preferences will not be accepted.
Size Exchange: If a customer has ordered an incorrect size or wishes to exchange the product for a different size, Vaslika may accept the exchange subject to availability of the requested size. The product must be unused, unworn, unwashed and unaltered, with all original tags and packaging intact. Additional shipping charges, including return and re-dispatch costs, may be borne by the customer.
If Vaslika itself sends the wrong size, that should remain under the regular replacement provision, and the customer should not bear the shipping cost.
How to Request a Replacement
Please contact Vaslika at info@vaslika.com within 10 days of delivery.
Your request should include the order number, invoice/order details, reason for replacement, and clear photographs or videos showing the issue. We recommend retaining the original packaging until the replacement request has been resolved.
Condition of the Product
To qualify for replacement, the product must be unused, unworn, unwashed, and unaltered, with all original tags, labels, and packaging intact, except where examination of the product was reasonably necessary to identify the reported defect.
Approval & Replacement
All replacement requests are subject to verification by Vaslika. Once approved, we will arrange the replacement and communicate the applicable pickup and delivery timeline. Where the exact product or size is unavailable, the customer may be offered an alternative product, store credit, or another appropriate resolution, subject to mutual agreement.
For an approved replacement arising from a defect, transit damage, incorrect item, or an error attributable to Vaslika, the customer will not be charged additional shipping costs.
