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Frequently Asked Questions
Find answers about orders, delivery, returns, sizing, garment care and more.
Simply browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details, complete the payment, and your order will be confirmed.
Once your order has been dispatched, tracking details will be shared with you so you can follow your shipment until delivery.
Orders are processed and dispatched after confirmation. The final delivery time depends on your location and the courier service available for your PIN code. Tracking details will be provided once your order is dispatched.
Delivery charges, if applicable, are displayed during checkout before you complete your order.
Available payment options are displayed securely during checkout. Payments made online are processed through authorized payment service providers.
We currently offer replacements for eligible issues rather than general returns for a change of mind or personal preference. A replacement request must be raised within 10 days of delivery.
Please refer to our replacement policy in the footer of the website.
Contact us within 10 days of delivery at info@vaslika.com.
Please provide your order details, the reason for your request, and clear photographs or videos showing the issue. Requests are processed after verification.
If the replacement is required because of a defective, damaged, incorrect, or missing product attributable to Vaslika, there will be no additional shipping charge for the replacement. Please refer to our replacement policy for details.
Yes. Size exchanges may be accepted subject to availability.
For customer-requested size changes, the customer is responsible for the applicable return and re-dispatch shipping charges. The item must remain unused, unworn, unwashed and unaltered, with its original tags and packaging.
No. Requests based solely on a change of mind, colour/design preference, or other personal preference are not eligible for return or replacement.
We recommend reviewing the product details, photographs and size information carefully before placing your order. Feel free to reach out to us for any product-related details or specifications.
Contact us within 10 days of delivery with your order details and clear photographs or videos of the issue. Once verified, we will arrange an appropriate replacement at no additional shipping cost to you.
Size exchanges are subject to stock availability. Our team will let you know the available options after receiving your exchange request.
Garment care instructions may vary depending on the fabric, print, embroidery and construction of each product. Please follow the specific care instructions provided with your garment.
You can find the garment care instructions in three places:
On the product description page on our website.
On the wash care tag stitched inside the garment.
On the hang tag included with the garment packaging.
Following these instructions will help maintain the garment’s colour, fabric quality, fit, and overall appearance for longer.
Please contact us as soon as possible if you need to change or cancel an order. Whether a change or cancellation can be accommodated will depend on the current processing status of the order.
Please refer to the size guide available on the product page before ordering. Since measurements and fits may vary between styles, we recommend checking the measurements for the specific product you are purchasing.
For order-related queries, replacements, exchanges or other assistance, you can reach us at:
Email:info@vaslika.com
Please keep your order details handy so we can assist you quickly.
PERSONAL ASSISTANCE
Still have a question?
Our team would be happy to help with your order, sizing or product queries.
